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CORONAVIRUS/COVID-19 Business Service Continuity

Important Information for Subscribers, Suppliers and Clients of the Burlington Magazine

Updated: 1 May 2020

The outbreak of the Coronavirus is having a significant impact globally. The Burlington has now implemented its Business Continuity Plan in order to safeguard our teams and ensure service delivery and client support during this period. Below are the specific measures we have in place:

Safeguarding Service Delivery and Remote Working

Our teams are now all working on a remote basis. We remain fully operational, however our offices are not open.

Contacting The Burlington

All editorial and commercial staff can be reached by email.

General enquiries – can be made through our website contact form here at www.burlington.org.uk/about-us/contact-us or by emailing burlington@burlington.org.uk.

Subscriptions – Subscription enquiries can be made here at subs@burlington.org.uk. At present, we are unable to process new subscriptions orders or renewals received by post. Please use our online service at shop.burlington.org.uk/subscriptions to place any orders until further notice, or contact our subscriptions department for further assistance at subs@burlington.org.uk.

Phone – Our main switchboard number, 020 7388 1228, is still active and we are receiving calls between the hours of 9am – 5pm Monday to Friday. If you are contacting our main switchboard number, our switchboard service will take a message and email the relevant person or team.

Post – To minimise the disruption caused by Coronavirus/COVID-19, we are requesting that clients please communicate with us only by email, as the office is closed and there is no one to receive mail.

Print subscriptions – disruption of delivery to non-UK subscribers & provision of temporary, online access

As the coronavirus crisis continues around the world and in the UK, we find that delivery of your monthly printed edition of The Burlington Magazine is still likely to be adversely affected. We would like to apologise in advance for any disruption you may experience, but please be assured that we are working hard to limit it. When global distribution services return to normal all outstanding copies owed to subscribers will be mailed. In the interim, to ensure that our print subscribers adversely affected by this disruption can continue to enjoy The Burlington Magazine, we have extended the temporary free access to our current digital edition of the magazine via our website, www.burlington.org.uk. In addition, we are providing access to the previous month’s edition as well. We will review this access as the situation develops.
 

The editions now temporarily available for free are:

May 2020: Click here.
 
April 2020: Click here
 
For those readers that have existing digital subscriptions, you will still be able to login, access and download current and back issue content as normal. 
 

Web Store orders – sales of printed current issue, back issues, and binders are suspended

We are currently unable to fulfil sales of printed current issues, back issues or binders due to the disruption caused by the coronavirus.
 
However, downloadable PDFs of full issues, or individual articles or reviews, are still available for purchase via our website.
 
We thank you for your patience and ongoing support of The Burlington Magazine.
 
Best wishes,
 
The Burlington Magazine Team