By using this website you agree to our Cookie policy

CORONAVIRUS/COVID-19 Business Service Continuity

Important Information for Subscribers, Suppliers and Clients of the Burlington Magazine

Updated: 1 July 2020

The outbreak of the Coronavirus is having a significant impact globally. The Burlington has now implemented its Business Continuity Plan in order to safeguard our teams and ensure service delivery and client support during this period. Below are the specific measures we have in place:

Safeguarding Service Delivery and Remote Working

Our teams are now all working on a remote basis. We remain fully operational, however, our offices are not open.

Contacting The Burlington

All editorial and commercial staff can be reached by email.

General enquiries – can be made through our website contact form here at www.burlington.org.uk/about-us/contact-us or by emailing burlington@burlington.org.uk.

Subscriptions – Subscription enquiries can be made here at subs@burlington.org.uk. At present, we have a very limited capacity to process new subscriptions orders or renewals received by post. Therefore, we strongly encourage you to use our online service at shop.burlington.org.uk/subscriptions to place any orders, or contact our subscriptions department for further assistance at subs@burlington.org.uk.

Phone – Our main switchboard number, 020 7388 1228, is still active and we are receiving calls between the hours of 9am – 5pm Monday to Friday. If you are contacting our main switchboard number, our switchboard service will take a message and email the relevant person or team.

Post – To minimise the disruption caused by Coronavirus/COVID-19, we are requesting that clients and suppliers please communicate with us by email, as the office is currently being visited only once per week and the mail is processed accordingly at that time. If you choose to communicate with us by post please expect significant delays for us to reply.

Print subscriptions – disruption of delivery to non-UK subscribers, provision of temporary, free online access & the restoration of regular mailing services from 1 July 2020

Between the months of March and June, we encountered severe disruptions to the distribution and delivery of the monthly printed edition of The Burlington Magazine, particularly to countries outside the United Kingdom. We apologise for any disruption you may have experienced, but please be assured that we worked very hard to limit it. 

As mentioned in our previous monthly updates, we promised to restore our delivery to subscribers when global distribution services returned to normal, and that all outstanding copies owed to subscribers would be mailed. In the interim, to ensure that our print subscribers adversely affected by this disruption could continue to enjoy The Burlington Magazine, we provided temporary, free access to our current digital edition of the magazine via our website, www.burlington.org.uk. In addition, we provided access to the previous two month’s editions as well. 

We are pleased to say that the disruption to our distribution services has now ended. As of 1 July 2020, all back issues owed to subscribers (April 2020, May 2020 and June 2020) as well as the July 2020 issue, have been mailed. 

As a result of this, we will be ending our temporary, free access to the current and most recent past issues on 21 July 2020.

 

The editions now temporarily available for free are:

July 2020: Click here
 
June 2020: Click here
 
May 2020: Click here
 
April 2020: Click here
 
For those readers that have existing digital subscriptions, you will still be able to login, access and download current and back issue content as normal. 

 

Web Store orders – sales of printed current and back issues have beeen restored

We are now able to fulfil sales of printed current or back issues. 

Please note that downloadable PDFs of full issues, or individual articles or reviews, are still available for purchase via our website.

Web Store orders – binders 

Regrettably, we are still unable to fulfil orders for binders until further notice.  

We thank you for your patience and ongoing support of The Burlington Magazine.
 
Best wishes,
 
The Burlington Magazine Team